VS 96 Privacy Policy – Malaysian Player Data Protection

1. Introduction

Welcome to the VS 96 Privacy Policy. This document is the official statement of VS 96 ("we", "platform") on how we handle your personal data as a user of our casino and sports betting platform at https://vs96.click.

VS 96 understands that trust is the foundation of our relationship with every player. Whether you're depositing funds via Touch 'n Go eWallet, GrabPay, or Maybank2u, spinning your favourite slots, or placing a bet on an EPL badminton match — you're trusting us with your information. We take that trust seriously.

This Privacy Policy is designed to answer the practical questions you may have in mind: What data do we store? What is it used for? Who is it shared with? And how can you control it? We aim to address all of these questions clearly and honestly, without confusing legal language.

2. Types of Personal Data We Collect

VS 96 collects various types of information depending on how you interact with our platform. Below is a detailed table of the data types we collect and their purposes:

3. How We Collect Data

VS 96 collects your personal information through several key channels:

3.1 Directly From You

• During account registration – name, phone number, email, and other basic information
• During the identity verification (KYC) process — identity documents
• When making a deposit via e-wallet or FPX
• When communicating with the VS 96 customer support team
• When completing feedback forms or participating in promotions

3.2 Automatically

• Technical information about your device and internet connection is collected automatically when you browse VS 96
• Gaming activity, betting records, and transaction history are logged by the platform's systems
• Cookies and similar tracking technologies are used to enhance the user experience

3.3 From Third Parties

• Payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and FPX banks may provide transaction information to us for verification purposes
• Third-party game providers may transmit game session data to the VS 96 platform
• Identity verification agencies in the context of the KYC process

4. Purposes of Data Use

VS 96 uses your personal data for specific, legitimate purposes. We will not use your data beyond the defined scope without notifying you and obtaining your consent:

• Account Management: Creating, verifying, and managing your player account on VS 96
• Transaction Processing: Processing deposits and withdrawals via TNG, GrabPay, DuitNow, Maybank2u, CIMB Clicks, and other methods
• Platform Security: Detecting and preventing fraud, money laundering, and suspicious activity
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering), and online gambling regulatory requirements
• Customer Support: Resolving queries, complaints, and technical issues that you report to us
• Service Improvement: Analysing usage patterns to improve the gaming experience on VS 96
• Marketing Communication: Sending promotional information, bonuses, and platform updates (with the option to unsubscribe)
• Responsible Gaming: Monitoring gameplay patterns to identify signs of addiction and provide appropriate assistance

5. Sharing Data with Third Parties

VS 96 understands that sharing your personal data is a sensitive matter. We only share your information under specific circumstances where it is necessary:

6. Data Security Measures

VS 96 continuously invests in security infrastructure to protect your personal data. The key protective measures we employ include:

• 256-bit SSL Encryption: All communications between your browser and VS 96's servers are encrypted using the latest SSL/TLS technology
• Stored Data Encryption: Sensitive data stored in our databases is encrypted using industry-recognised encryption algorithms
• Access Controls: Only authorised VS 96 staff who require data access to carry out their designated duties are permitted to access player information
• 24/7 Monitoring: An automated monitoring system operates around the clock to detect any suspicious activity or intrusion attempts
• Two-Factor Authentication: Players can enable 2FA for an additional layer of security on their VS 96 account
• Regular Security Audits: VS 96 conducts regular internal and external security audits to identify and address vulnerabilities

While VS 96 takes all reasonable measures to protect your data, no system is 100% immune to cyber threats. We encourage you to also take personal protective steps such as using a strong and unique password, not sharing your login credentials, and promptly reporting any suspicious activity to us.

7. Data Retention & Deletion Period

VS 96 retains your personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by applicable Malaysian law:

• Active Account Data: Retained for as long as your VS 96 account remains active
• Financial & Transaction Data: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements
• KYC Records: Retained for a minimum of 5 years after account closure in accordance with AML regulations
• Activity Logs: Technical log data is retained for a maximum of 2 years
• Support Communication: Conversation records are retained for 2 years for reference and service improvement purposes

Once the applicable retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked back to you personally.

8. Cookies & Tracking Technologies

VS 96 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the VS 96 platform.

9. Your Rights as a VS 96 Player

Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by VS 96:

To exercise any of the above rights, contact us at support@vs96.click with the subject line "Privacy Rights Request – [your username]". VS 96 will process your request within 30 business days.

10. Children's Data Protection

If we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that information and close the account in question. If you are aware that someone under 18 has registered on VS 96, please contact us immediately at support@vs96.click.

11. Amendments to the Privacy Policy

VS 96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of significant changes through:

• In-platform notifications when you log in to VS 96
• Email to the address registered to your account
• Updates the "Last Updated" date at the top of this page

We encourage you to review this page periodically. Your continued use of the VS 96 platform following any amendments constitutes your acceptance of the revised policy.

12. Contact Us About Privacy

For any questions, concerns, or requests regarding the VS 96 Privacy Policy, please contact our Data Protection Officer: